|
GENERAL CUSTOM DESIGN
INFORMATION
What happens once I sign up?
Upon registering for the program you will have
the option to instantly receive your Workbook via download or email.
Included in the Workbook are step-by-step instructions guiding you
through the information we need to customize your site. Upon receipt of
your completed workbook(s), we will customize your site and contact you
within ten (10) business days.
Although a Web Specialist creates the site, you still
maintain complete control over ongoing edits, additions, and deletions.
If you would like help maintaining your site, we can also provide that
help through our optional Site Maintenance program. For details contact
us at Support@vista.com or
425-558-9119. What do I get
when I sign up for a Custom Design Services Package?
You get all of the following
items: - A 5-page or 10-page
professionally-designed Web site
- Includes your text, images and company logo
- Email marketing
- Maps, weather, polls,
visitor tally and other marketing content
- Registration of your site with leading search engines
- Commerce capability
(optional)
You also have the
option to sign up for ongoing Site Maintenance at any time.
How do I
submit information to be included on my site?
Information is submitted via our Custom Design
Services Workbooks sent to you at the time you register. Workbooks
include step-by-step guidance to help you supply us with vital
information to make your Web site a robust business avenue. Workbooks
and accompanying images can be submitted to us in one of two
ways: Mail: BSystems - Partner 1 Com Custom Design
Services
11241 Willows Road
Suite 100, Building
C
Redmond, WA 98052
Attn: Custom Design
Services Email: Support@vista.com
We do have the right to reject submissions.
Can you create
more than 10 pages for my site?
Yes, through
our Site Maintenance Program, we can build extra pages. For details
contact us at Support@vista.com or
425-558-9119. Of course, you may also create additional pages and add
them to your site on your own for no additional charge.
What if I
don't have any custom pictures or images for my site?
If you don't have custom pictures or images for
your site our Web Specialist will pick images best suited for your type
of business from our image library. There is no additional cost to you
for using the images.
Can you create a custom logo for my company that
can be used on my site?
Yes. For an additional
charge, the design team can create a custom logo for your business. For
details contact us at Support@vista.com or
425-558-9119.
How long does it take to build my site once you
have my information? Do I get to review my Web site before the design
team finalizes it?
Once we receive your
completed Workbooks it takes up to ten (10) business days to complete
your site. Your Web Specialist will notify you via e-mail when your
site is ready to review. You will then have two (2) business days to
review your site and notify us of any changes you want.
What kind of
changes will the Web Specialist make to my site after I've reviewed the
initial design?
Your Web Specialist will correct
typographical errors, make grammatical revisions, and add information
that you submitted when you reviewed the site. They cannot however
completely redesign the site or add information supplied after the
two-day response period.
UPDATING MY WEB SITE
TOP
Can my Web
Specialist make changes for me on an ongoing basis?
If you'd like, your Web Specialist can make
changes to your site for you on an ongoing basis for an additional
charge. For details contact us at Support@vista.com or
425-558-9119. However, you can update the site yourself. All you need
is a Web browser, an Internet connection, and access to the
administrative section (Management Console) of your site. You do not
need any special software or have to know any programming languages.
Do I have to
use a Web Specialist to make changes to my site?
No, you can add pages, edit text, images, and
add features at any time at no additional cost. You have complete
control over your site. You don't need to know any programming
languages. All you need is a Web browser, an Internet connection, and
access to the administrative section of your site.
LOGIN: USER ID &
PASSWORD TOP
I lost my
login information to access the Management Console of my site. How do I
retrieve this information?
Contact support at Support@vista.com .
BILLING INFORMATION
TOP
What credit
cards do you accept?
MasterCard, Visa,
American Express, and Discover.
Whom do I contact if I have a billing problem?
You may contact the billing department at Support@vista.com
. If I decide I don't want
the Web address I signed up for, can I get a refund?
Web address (domain name) sign-up fees are not
refundable. However, when your registration period expires after one
year, you can choose not to renew the address.
NEXT
STEPS TOP
When will a Web Specialist contact me?
Within ten (10) business days from receipt of
your completed Workbooks. What type of information can appear on my Web
site?
The information that appears on your
Web site is entirely up to you. Below are common types of information
seen on business Web sites. Start with this list and add or delete
information to create a site tailored to your unique business.
Web site Contact Information
- Name
- Address
- City, State
- Postal code
- Phone number
- Fax number
- Email address
- Directions (if you have a business people can visit)
Web site Company Information
- Products, services, and specialties
- Number of years in business
- Number of employees
- Location(s) or directions
- Hours of operation & service area
- Method of payment accepted
- Brief biography of owner(s) and/or staff
- Catalog Specials
- Logos or pictures
- Awards, memberships, affiliations, referrals
What will my
Web site look like?
Based on the information
you provide to your Web Specialist, we will design a site that
complements your business. If your company has an existing logo or
color palette we will be sure to incorporate them into your Web site.
Some of the more time-consuming decisions can be made on your behalf.
Of course, your input is strongly recommended.
How long will it take to design my Web
site?
Ten (10) business days from the
time we receive your completed Workbooks.
How much time do I have to review the final
version of my Web site before it is
published?
Once your site is completed, your
Web Specialist will contact you to set up a time to review your site.
After the review, you have two (2) business days to approve the site or
submit changes. If you do not respond within two (2) business days the
site will be published.
MAKING CHANGES
TOP
Can I add additional pages to my custom-designed
Web site?
Your site will be pre-built with a
set number of pages and features, based on the package you choose. Your
Web site will support up to 56 pages. You can add more pages yourself
or if you choose, you can have us add pages for you. More pages can be
created for an additional fee. To order additional pages contact us at
Support@vista.com or
425-558-9119. How can I
purchase additional Web pages or Web design time?
Additional Web page design time is sold in
30-minute increments. For details contact us at Support@vista.com or
425-558-9119. Can I use my
own domain name (www.joesshoestore.com) with your services?
Yes. We'll be glad to help you register a new
domain name or transfer an existing one to your new Web site. Complete
information can be found in the SiteStarter
Workbook. Will you
submit my site to Search Engines?
Yes! An
initial Search Engine submission is done for you with any of our Custom Design
Packages . Your site will be automatically listed with these
Search Engines: Hotbot, Google, MSN, AllTheWeb, AltaVista, Lycos and
Northern Light. You may also submit your site to the following Search
Engines for a fee: Excite, Overture, FindWhat, Google AdWords and
Inktome. The directories you may automatically submit to include Yahoo,
LookSmart and Open Directory Project.
What about submitting my Web site to Yahoo?
Because Yahoo handpicks which Web sites they
will publish in their directory, we cannot ensure placement on their
site. Nevertheless, you can quickly and easily register your site with
them by going to the Yahoo site and following the instructions.
OTHER TOP
What about Web
Hosting?
Your Web site comes with reliable,
secure web hosting, 24 hours a day, seven days a week. So even while
you sleep, your Web site will be working for you. There will be short
periods of scheduled "down" time when the servers will be undergoing
updates and maintenance. We will make every effort to schedule these
during non-peak traffic times. You will be notified in advance via
email of these planned updates. Additionally, as with any ISP (Internet
Service Provider) we can experience random "down" time, however, our
record-to-date for "up" time is competitive with the best
available. How will my
site look different from others in my
industry?
Each site is different based on
content, logos, graphics and business "personality". All additional Web
applications (e.g., chat, message boards, polls, events calendar, etc.)
can be customized for you so your entire site is a professional
extension of your business. Who will program my site?
After deciding what you want your site to say
and do - our Web Specialists will go to work to build a
fully-functional site for your needs. When they are finished
programming the site they turn it over to you - you need no technical
knowledge to keep your Web site up and running. This is one of the key
benefits of our solution - making changes and editing your site
requires no HTML knowledge. If you do not want to maintain your site,
for an additional fee, we can maintain it for you. For details
regarding site maintenance contact us at Support@vista.com or
425-558-9119. What if my
logo and graphics are in hardcopy?
You can send
us your logo and graphics via email or in hardcopy - our Web
Specialists are able to scan in hard copy materials. You can also take
advantage of our royalty free image library. It's all up to you.
Which Custom Design
Services Web Package is best for me?
Refer to the
Custom
Design section for complete package details or simply contact
us at Support@vista.com or
425-558-9119 and a Web Specialist will be happy to help you assess your
needs and the packages available.
Have a question not answered
here?
Contact us 6am-6pm PST, Monday
through Friday at Support@vista.com or
425-558-9119. |
